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VIETNAM NATIONAL UNIVERSITY, HANOI INTERNATIONAL SCHOOL *** GRADUATE INTERNSHIP REPORT INTERNSHIP COMPANY/INSTITUTION: ARMEPHACO JOINT STOCK COMPANY Address: No 118. Vu Xuan Thieu Town, Phuc Loi Ward, Long Bien District, Hanoi. Supervisor: Ths. Hoang Kim Thu Student’s full name: Nguyen Thi Dieu My Student’s ID: 11071270 Major: International Business Class: IB2012B Hanoi, 11th March 2016 Internship Report Dedication First of all, I would like to thank most sincerely to all International School teachers, teachers of major International Business who taught, impart valuable knowledge for me during 4 year study and practice at the school. I would like to thank Mrs. Hoang Kim Thu - who enthusiastically guides me written this internship report. I sincerely thank the leadership and the colleagues in the company has created favorable conditions for me as an internship in companies, are exposed fact, answer questions, help me understand more business and import and export activities during internship time. With limited knowledge and internship time in the company is limited, I cannot avoid shortcomings. I look forward to the comments and criticisms of the teachers and the colleagues in the company. It would be valuable luggage to help me improve my knowledge later. Nguyễn Thị Diệu My – IB2012B Page 2 Internship Report Table of Contents A. Chapter 1: Overview about ARMEPHACO Joint Stock Company 4 I. General information…………………………………………………………………….4 II. Establishment and development of the company……………………………………….4 III. Mission – vision – development strategy……………………………………………….5 IV. Brand identity…………………………………………………………………………...5 1. Logo & slogan…………………………………………………………………………...5 2. Commitment…………………………………………………………………………….6 3. Product…………………………………………………………………………………..7 4. Supplier – Retailer………………………………………………………………………8 5. Market………………………………………………………………………………….10 6. Customer V. 10 Organizational structure 11 B. Chapter 2: Specific major activity of ARMEPHACO Joint Stock Company I. 12 General production and business activities……………………………………………12 1. Strategy/business plan…………………………………………………………………12 2. Business production process (the value chain)………………………………………15 3. Business production process (function) II. Main activities 18 20 C. Chapter 3: Goals of internship, tasks assigned and working methods……………. 28 I. Goals of internship…………………………………………………………………..28 II. Tasks assigned……………………………………………………………………….29 III. Working methods…………………………………………………………………….29 D. Chapter 4: Results gained from the Internship…………………………………… 30 I. Gained knowledge…………………………………………………………………...30 II. Gained experiences…………………………………………………………………..31 III. Gained skills………………………………………………………………………….32 IV. Contribution to the Company………………………………………………………...33 References……………………………………………………………………………….35 List of table and chart…………………………………………………………………..36 A. Chapter 1: Overview about ARMEPHACO Joint Stock Company I. General information 1. Name of company: ARMEPHACO JOINT STOCK COMPANY 2. Trade name: ARMEPHACO JSC. Nguyễn Thị Diệu My – IB2012B Page 3 Internship Report 3. Headquarters: No 118. Vu Xuan Thieu Town, Phuc Loi Ward, Long Bien District, Hanoi. 4. Phone: (04) 3875 9466 (04) 3875 9475 Fax: (04) 3875 9476 5. Website: www.armephaco.com.vn Email: [email protected] 6. Legal representative: Mr. Nguyen Van Dung – Position: General Director 7. Account number: 15110000027726 – Bank for Investment and Development of Vietnam, Thanh Do Branch 8. Business license: 0100109191 II. Establishment and development of the company - On April 17, 1996 ARMEPHACO Joint Stock Company, formerly known as Army Medical Equipment and Pharmaceutical Company were established, specializes in  manufacturing and trading of pharmaceuticals and medical equipment. Company includes 3 large enterprises Pharmaceutical Factory 120 (APHARMA): Established on 05/01/1973, the plant achieved WHO GMP standards contains three workshops: injections production workshop; non-βlactam tablets production workshop; ointment production workshop. Pharmaceutical Factory 120 now was converted into 120 ARMEPHACO Limited Liability Company, with 100% capital shareholding of ARMEPHACO Joint Stock  Company. Pharmaceutical Factory 150 (COPHAVINA): Established on 10/20/1962, contains one  Cephalosporin production workshop and two non- βlactam tablets production workshops. Medical Equipment Factory 130 (MEF): Established on 07/15/1969, the plant achieved ISO 9001-2000 quality standards for the production workshops of portable medical equipment, mechanical, electrical electronics, refrigeration, etc. Now Medical Equipment Factory 130 was converted into 130 ARMEPHACO Medical Equipment Limited Liability Company, with 100% capital shareholding of ARMEPHACO Joint Stock - Company. On May 07, 2010, the company officially changed to model operating under Joint Stock Company with a charter capital of 130 billion VND. III. Mission – vision – development strategy 1. Mission - Putting ARMEPHACO becomes the brand reputation of Vietnam, production and distribution of high-value products in the field of people’s healthcare. 2. Vision - Constructing ARMEPHACO becomes one of ten leading manufacturers, distributors of domestic pharmaceutical and medical equipment of Vietnam (both in production scale, Nguyễn Thị Diệu My – IB2012B Page 4 Internship Report capital, revenue, profit, human resources). Gradually bring the pharmaceuticals and medical equipment of ARMEPHACO out to regional and international. 3. Development strategy - Creating policies to maintain and promote the development of efficient, sustainable and connected with the mission to serve and meet the needs of customers. IV. Brand identity 1. Logo & slogan - The image of the logo  The meaning of the logo & slogan ARMEPHACO logo is designed with the layout hemispherical and brand name  inscription in the center logo. With the expansion of cooperation and development, brand identity through symbols ARMEPHACO want to convey to our customers and our partners that ARMEPHACO has been building its image more professional and modern, provides better services and  products. ARMEPHACO designed serif font, create strong feeling, modern and elegant, bold font and powerful strokes captures the spirit and power of ARMEPHACO. A highlight in the  literal A creates of the logo differs. ® is registered by the National Office of Intellectual Property of Vietnam, according to the number of shares 4-2008-22979, dated 24/10/2008 by Army Medical Equipment and  Pharmaceutical Company, now ARMEPHACO Joint Stock Company. Logo simple thanks to the combination of simple elements with images meant understandable that makes communication more convenient, it helps customers and viewers easy to remember and inspire on ARMEPHACO safety. On the other hand the Nguyễn Thị Diệu My – IB2012B Page 5 Internship Report simplicity also makes working on the material to be convenient as printing, zoom in, and  zoom out, stamping, casting logo, and carvings ... all very convenient. Route to perfection along with the best service and products so that rebranding and reach out to integrate with the world. That has always been the strategic goals not only with its own board of directors of the Company and also all officers and employees of the Company. The logo & slogan has demonstrated the role and determination of ARMEPHACO. 2. Commitment - Always providing pharmaceutical and medical equipment of good quality, consistent with - the interests of consumers. Respect, cooperation and mutual development with customers. Dynamic, creativity and fairness working environment that constantly improve their professional qualifications; meet the requirements technological innovation and the - continuous development of the market. ARMEPHACO provides products and services with the best quality and ensure that - ARMEPHACO is trusted partners of enterprise and customers. ARMEPHACO committed to building partner relationships and on a sustained spirit of cooperation and mutual benefit between the product provider and customer service, - among partners, and between businesses and enterprises. The consistency of the brand ARMEPHACO ensure that it is the perception of the brand ARMEPHACO is consistent at anytime, anywhere and whether they are communicating over the phone, at events, on documents print and on the mass media such as television, newspapers, magazines, brochures, catalogs introduce. 3. Product - To meet growing consumer demand of customers, the Company has been actively  studying the market, research and product design; offering the following types of items: Medicine: are the company's main products include a variety of products of company, dedicated to each type of disease such as the liver, bones and joints, stomach, antibiotics,  inflammation,... Medical Equipment: As essential products of the Company from 2012 to present and accepted by market all over the country. In 2 years (2012- 2013), production of medical  equipment increase rapidly due to more demand of the population. Medical Gas Systems SME: As the product is put into production from October 12/2013. This is the high-end equipment, technology and production equipment of Indonesia are in Nguyễn Thị Diệu My – IB2012B Page 6 Internship Report line with consumer tastes of the people in Asia and is likely to be the need to exploit  more. Medical Gas Pipeline: As new product is put into production in 2012, but 2013 was introduced into the market. This is a premium product produced by the technology of the Republic of France and this product has a spike on the consumer market in 2005. The company's products have different features are used extrusion technology, very hygienic - and safe for consumers. Overall, the current products and services of the company are of good quality and meet the needs of the majority of domestic consumers, high consumption, favored by consumers. However, to meet the increasing demands of the market, the Company continues to invest to diversify product mix; develop the potential, inherent brand value of the company. 4. Supplier - Retailer - Supplier  After more than 15 years developing, the company has commercial relations and cooperation with many major medical equipment manufacturers and business over the world such as Atlas Copco, Airtech Equipment Pte. Ltd. Japan, Olympus, Schmidt, Siemens, Shimadzu, Del Medical SA, Universal, etc. to update medical achievements, the latest techniques with the aim of ensuring excellent warranty service, long-term maintenance and repairs and supply of spare parts up timely replacement the equipment  imported and produced by the company. Here are the images of some supplier of the Company: Atlas Copco Group (Sweden) Airtech Equipment Pte. Ltd.Japan Nguyễn Thị Diệu My – IB2012B Page 7 ACON Diabetes Care Internship Report  Polygreen Actavis Samsung Medical Eng Retailer 120 ARMEPHACO Limited Liability Company Director: Ms Nguyen Thi Huong (Vice President of ARMEPHACO concurrently) Vice President: Ms. Vu Thi Khuyen Factory achieved GMP-WHO standards with two workshops: Workshop production of injections and workshop production of pills non-βlactam with production lines tablets,   film coated tablets, sugar coated tablets, capsules, powdered drugs… ARMEPHACO Medical Equipment Limited Liability Company Director: Mr. Bui Viet Tuan (Vice President of ARMEPHACO concurrently) Deputy Director: Mr. Nguyen Dinh Hau, Nguyen Duc An Factory standards of quality management ISO 9001-2000 with workshops production of portable medical equipment, mechanical, electronics, refrigeration... Pharmaceutical Factory 150 (COPHAVINA) Director: Mr. Do Van Be (Vice President of ARMEPHACO concurrently) Vice President: Mr. Nguyen Huu Duy, Nguyen Thi Kim Hang Factory achieved GMP-WHO with 2 workshops: Cephalosporin workshop and workshop production of tablets Non-β lactam with many production line tablets, film coated tablets,       sugar coated tablets, capsules, powders, herbal medicines... Branch in Ho Chi Minh City Director: Ms Tran Thi Bach Tuyet Branch in Hanoi Director: Mr Do Duc Thinh (Deputy Director of ARMEPHACO concurrently) Vice President: Mr. Le Van Thuan Representative Office in Da Nang Chief Representative: Mr. Nguyen Quang Van Representative office in Gia Lai province Head of the Representative Office: Pham Xuan Anh Branch in Can Tho City Director: Truong Nguyen Minh Son Representative office in Haiphong Chief Representative: Mr. Le Thanh Ha Nguyễn Thị Diệu My – IB2012B Page 8 Internship Report  Branch 2 in Ho Chi Minh Director: Mr. Duong Dinh Son (Deputy General Director of the Company concurrently) Vice President: Ms. Doan Thi Le Phuong 5. Market - Along with production and distribution of pharmaceutical medical equipment, since privatization, the company has expanded many new industries, including the field of medical equipment suppliers, design and construction of a modern operating room, - medical gases.... Joint Venture with Korean partners founded the company specializes in producing plastic syringes used 1 times with famous brands named VINAHANKOOK, accounting for over - 80% market share in Vietnam. Hanoi market is the largest market of the Company (accounting for 50% of total consumption). However, the Company's market share in this market has declined in recent years due to fierce competition by other competitors. After Hanoi market is the market of the Northwest Province and Northeast (40% of total consumption). This is a very large market, there is potential for exploitation both in width and depth. In the central market, mainly consumed in some provinces: Nghe An and Thanh Hoa. Local products are consistent with the needs of this market. For Southern market, the Company's new products are present in recent years, mainly in some provinces such as Vung Tau, Dac Lac, Ho Chi Minh City and Quy Nhon. Consumption volume in the central and Southern provinces is low (5-6% sales volume of the Company). Caused by geographical distance too far, the company has not enough resources to manage, in addition to the competition of enterprises producing pharmaceuticals and medical equipment in Southern has advantages over ARMEPHACO. This market area nearly Company vacant. Currently, the company continues to focus on gaining market share in the Hanoi market because it is the largest city, with consumption of pharmaceutical products high. The company has opened more agents; the commission also has incentives for these units stand out as agent for the Company or the store, drugstore. In addition, the company also applied a number of product promotions on holidays. 6. Customers - The company's customers are diversified as follows  108 Central Military Hospital  Oncology Hospital, Ho Chi Minh City  Health Department Nguyễn Thị Diệu My – IB2012B Page 9 Internship Report    V. - Ministry of Public Security Army Medical Department - General Department of Logistics The health facilities, hospitals nationwide…. Organizational structure Organizational apparatus operations of the company are lightweight, scientific, operating under command online mode, encouraging the ability to work independently and to - maximize the creative capacity of each staff. Organizational chart ANNUAL GENERAL MEETING OF SHAREHOLDERS DIRECTOR BOARD DIRECTOR VICE PRESIDENT OF BUSINESS Business Department VICE PRESIDENT OF PRODUCTION Project Department Organization Department Accounting Department Packing, storage, transport and installation of the product workshop  Organizational structure of the company includes Companies Agency Nguyễn Thị Diệu My – IB2012B Page 10 Quality control workshop Technical Department Finish workshop Internship Report  Director Nguyen Van Dung  The Vice President  Vice President of Pharmaceutical business production: Major Nguyen Thi Huong – Chief     of Pharmaceutical Factory 120 Vice President of Medical equipment business production: Bach Dinh Viet Colonel. Vice President - Secretary of the Party: Senior Lieutenant Colonel Do Chi Chief Accountant: Do Dinh Ngoc Departments: Business Department, Project Department, Organization Department, Accounting Department, Technical Department.  The unit members  3 affiliated factories: Pharmaceutical Factory 120, Pharmaceutical Factory 150, Medical Equipment Factory 130.  4 branches in Hanoi and Ho Chi Minh City  3 representative offices in Da Nang City, Hai Phong City, Gia Lai Province B. I. 1.  Chapter 2: Specific major activity of AMERPHACO JOINT STOCK COMPANY General production and business activities Strategy/business plan Overall objectives Constructing ARMEPHACO becomes one of ten leading manufacturers, distributors of domestic pharmaceutical and medical equipment of Vietnam (both in production scale, capital, revenue, profit, human resources). Gradually bring the pharmaceuticals and  medical equipment of ARMEPHACO out to regional and international. Specific objectives in 2013-2018 The scale of production and business capital reach 500-600 billion VND, sales reached 1,000 billion VND on. Revenue from production at the Company reached over 400  billion VND. Trade turnover of over 600 billion VND. Construction ARMEPHACO become multi-industry enterprise, operating in both the field of production and trade. ARMEPHACO brand on Vietnam pharmaceutical and  medical equipment market will be a prestigious brand of people. Develop and set up a capable and strong distribution system and gradually covered areas of the country. Venture Activity will become important activities to bring: economic efficiency, launching new products or replacement products imported for consumption in Vietnam and export products, bearing the advanced technology, management skills, and  development of human resources for ARMEPHACO. Creating a corporate culture characterized by clarity ARMEPHACO - a Defense Security business while ensuring pharmaceutical military has engaged in the construction and Nguyễn Thị Diệu My – IB2012B Page 11 Internship Report development of the country in the new era, with the characteristics always innovative, - always innovative and constantly growing. Results of production and business operations of the company in recent years. Table 1: Summary of production and business results of the company over 3 years from 2012 to 2014 No The main criteria Unit . Year Year Year 2012 2013 2014 Compare increase Compare increase or decrease or decrease 2013/2012 Absolute % 2014/2013 Absolute % 16.03 numbers 8,907 19.8 1 Revenue consumption Million 38,672 44,974 53,881 numbers 6,212 2 at current prices dong Total labor People Average business 162 39,349 185 43,652 217 48,015 23 2,423 14.19 6.66 32 4,208 17.29 9.73 capital 3a. Average 14,765 16,284 18,162 1,519 10.29 808 6,14 24,584 27,368 29,853 2,784 11.32 2,485 9.08 3 4 5 fixed capital 3b. Average working Million dong capital Profit after tax Million 1,539 2,251 3,418 712 46.26 1,167 51.84 Budget submission dong Million 394 448 511 54 13.71 63 14.06 dong per 1000d/ 4.36 4.51 4.74 0.15 3.44 0.23 5.09 3.83 1.6 2.43 1.01 6 Admission 7 employee (V) month Labor productivity per Million 239.27 243.1 248.29 8 year (7) = (1)/(2) Margin/revenue dong Index 0.039 0.05 0.063 Index 0.039 0.05 0.089 1.56 1.64 1.80 consumed 9 (8) = (4)/(1) Margin/capital business 10 (9) = (4)/(3) Working capital Loop Nguyễn Thị Diệu My – IB2012B Page 12 Internship Report turnover ratio (10)=(1)/(3b)  Looking at the business results of the company from 2012-2014 year saw the situation of  the business activity is growing, in particular: Annual revenue slightly increased consumption over the years, from 2012- 2013 from 38,762 to 44,974 increase (up 6,212), accounting for 16.03%, increased from 44,974 in 2013-2014 to 53,881 (up 8,907), and accounting for 19.8%. Since then the company may see relatively good sales and service of companies also bring significant revenue  expenditure of the company. The profits of enterprises increased year by year 2012 a profit of 1,539 million, increased from 712 to 2013 million up to 2,251 million. And in 2014 increased 51.84% compared  to 2013 with 1,167 million. This proves that the company is profitable. Number of employees of the company shows that the company increased gradually expand the scale, an increase of 23 employees from 2012-2013, from 2013-2014 increased by 32 employees. This matching of labor demand for the company to meet the  increasing workload even more. The average wage for workers increased over the years shows that businesses are not just focused on its own profit, but also thinks about the lives of employees, in 2014 the average income of each employee was 4.74 million. The lives of the workers, the  company stable and more opportunities to develop further. Labor productivity of the business tends to rise, rose 3.83% in 2013 compared to 2012 increased by 2.43% in 2014 to 2013. There are preliminary results are now invested by new technology, professional workers, machinery layout, efficient workers. 2. Business production process (the value chain) - The value chain is a set of activities linked vertically to create and increase value for customers R&D Inbound Logistics Manufacturing Outbound Logistics Importing Nguyễn Thị Diệu My – IB2012B Page 13 Marketing & Sales After sale services Internship Report  R&D The company has staff working in a very dynamic market, be trained, love my job: Group employees are responsible for gathering information on the market to capture the strengths and weaknesses of the company and competitors, as well as researching the  tastes and characteristics of customer consumption. Product Design Study: Trial manufacture from small scale to medium scale production then to a large scale. Trial manufacture by various methods based on the standards that  the Company has adopted. Inbound Logistics ARMEPHACO Joint Stock Company is a unit production of pharmaceutical products and medical equipment so material in production is often difficult to preserve, easily damaged  or deteriorated. Features of the source material are diverse in type, nature and perishable supplies over time, difficult to preserve and unstable prices. To ensure the quality of raw materials, besides reasonable price issue, it must be assured of good quality, easy storage and  transport. The majority of the Company's raw materials must be imported from abroad such as Lactose, Gelatin, Avicel, Paraffin Oil, Vaseline, Non-betalactame Antibiotics, Vitamins, D-Glucosamine kinds, ... the rest is purchased in companies in countries such as natural herbs, ... so there is a certain variation from suppliers as well as the change in the monetary policy of the government to adjust the exchange rate are both interfere with the production of the company, especially overseas supplies. To avoid this situation, the Company has calculated raw material procurement to always have a certain amount of reserves to ensure that production is carried out continuously and in case there is a problem from imported sources. On the other hand the company tried to find the source of high-quality goods at low prices in order to increase efficiency, and enhance research using alternative raw materials to production and reduce production costs while ensuring  quality. The company also implemented the inspection regime and strict preservation of raw - materials to minimize the moisture, mold, damaged. Manufacturing Nguyễn Thị Diệu My – IB2012B Page 14 Internship Report  ARMEPHACO Joint Stock Company on the basis of understanding the needs in terms of quantity and quality of drugs, medical equipment on the market have shifted their production and business, diversification of products with good design, low cost and high quality .The company has self-designed construction, expansion and modernization of production lines with modern technology imported from France, Germany, Indonesia ...  as tablet production line,.... However, because of the rapid development of production and limited capital, investment in machinery and equipment of the Company has not been synchronized. The company   still uses a number of machines were old and outdated as: Blender material, China's rolling mills are entered since 1998. Packaging machines, dryers ... of Poland from the years 2001, 2002… And some other  machines are imported from Germany; the Netherlands is also very backward. Another issue of concern is the company to use the machine performance, the company's equipment is not high, so much downtime. This led to the depreciation of the company allocations remain high, as the price up. This is the general condition of the enterprises producing medicines and medical equipment in general, ARMEPHACO Joint Stock Company in particular. In the future, the Company must pay attention to assure the best mining machinery capacity, reduce costs, lower product costs further in order to improve  the competitiveness of products. Importing Import Export Business Department and Branch in Ho Chi Minh City is responsible for implementing the direct import of machinery and medical equipment that is specialized, modern specialists, originating from countries high-level technology to meet health care  needs in the country. Outbound Logistics Pharmaceuticals are goods used immediately, so the quality assessment should be based on reasonable indicators, chemical, microbiological indicators and also based on the sensory quality to evaluate. If all the indicators that are satisfactory, the new medicine is  considered satisfactory quality. Companies based on the market situation, study of consumer preferences and based on production and business situation of the company, machinery, materials, qualified workers and particularly based quality indicators of the government to build a system of  quality indicators specific to their company. Improving the quality of products, resulting in increased profits. Nguyễn Thị Diệu My – IB2012B Page 15 Internship Report       Marketing & Sales Marketing Create image, brand development. Market research, product development, market expansion Implementation of marketing programs by the Board of Directors Advising the company's director of strategic marketing, product, and customer Check supervises the work of the employees of his department, decided to reward or discipline employees of departments.  Sales  Perform deployment to achieve sales revenue target given the Board of Directors.  Administration of goods, import and export of goods, distribution of goods to the stores and order production  Advising the Board of Directors to handle work related to business activities of the company  Check supervises the work of the employees of his department, decided to reward or  discipline employees of departments. After sale services Provides sales services and after-sales: installation, repair and maintenance for establishments use with the collaboration of a team of engineers of Medical Equipment Factory 130 and technicians of the foreign manufacturers and suppliers in Vietnam. The    3.  company has service policies are as follows: Warranty Policy Transport Policy Return/Exchange Policy Business production process (function) Functions and duties of each department Board of Directors: As the governing body of the company, had full authority to represent the company to decide on all matters related to the company's target (except for matters within the jurisdiction of Annual General Meeting of Shareholders), have the right to inspect and supervise the implementation of the resolutions of the Board, the director of  the company. Supervisory Board: Supervisory Board of the company consists of 3 members, operates independently under the duties and exercises their powers as stipulated in the charter of the company and is responsible to the Annual General Meeting of Shareholders on  checking, supervision and operation of the board and CEO. General Manager is the person nominated, appointed by the Board and must meet all conditions as legal representative of the company. General Manager is the person responsible for the organization and operation of all production and business activities of Nguyễn Thị Diệu My – IB2012B Page 16 Internship Report the company daily and responsible before the Board implements obligations and  exercises their powers in accordance with the decision, the charter of the company. Deputy General Manager: As assistants to General Manager appointed and dismissed by the Board at the proposal of the General Manager, is in charge of management and operations of the company, helped general manager build the production plan monthly, quarterly and year of the company, balance tasks assigned to plan the workshop, directing  daily production, weeks, months, years. Sales & Project Department: Search new customers and receive orders, sourcing and production to supply to customers. Search for business opportunities, conduct the procedure and to participate in bidding. Management of the business situation and the relationship with the dealer. Propose business ideas to directors. Coordinate with other departments to meet customer requirements quickly and to accomplish the overall goals of the business. Supervise and inspect the progress of handover, installation products for  partners. Accounting Department: Accounting costs, monthly sales, quarterly, and annual fluctuations in revenue and costs. Subscribe to the volatility of the assets and funds of the enterprise. Prepare monthly manufacturing business results reports. Accounting of salaries and insurances. Resolving the issue of value added tax, corporate income tax,  bills and vouchers. Organization Department: Track and manage changes in the business personnel. Coordination of production and business activities according to the strategic and business objectives that were set out. Import and export of materials for production machining  parts. Vice President of production: Has the task to advise the director of the daily work of the technical and production segment. On behalf of the directors responsible for oversight and urge ... the activities of the technical department and production department that directors clearly grasp the exact situation and the necessary information for the operation  and complete tasks assigned. Technical Department: Product design to production parts machining and fabrication. Receive designs from the business department; the analysis calculates the cost to the business department report back to the client. Research launched the innovative solution design, reduce production costs. Nguyễn Thị Diệu My – IB2012B Page 17 Internship Report  Production Department: Receive of designs and materials for processing into products manufactured. Packing, shipping and installation of the product. II. Main activities  Import customs clearance activities in business of ARMEPHACO Company The role of import customs clearance activities in the import of goods by the company.  Army Medical Equipment and Pharmaceutical Company is an enterprise in business, manufacturing and exporting/importing of items of medical equipment. Regular importers of the company are all kinds of medical equipment cannot be produced in the country to provide medical supplies and technical market in the country.  ARMERPHACO Company often enters the shipment of medical equipment in order to perform the contract of sale with the disease, the health authorities in the country. Therefore, customs clearance operations have a huge impact to the business results of the company.  If the customs clearance difficulties encountered problems such as: lack of invoices, false declaration of goods to reality, not pay enough taxes and fees, etc. will not be cleared by the agency customs clearance so that goods will not be released to cause a large impact on business operations of the company. If the goods are not cleared by the deadlines specified in the contract, the company will have to pay compensation due to improper performance of contracts, causing great damage to the company. Or where goods are retained customs authorities to check, verify the source, origin, HS code ... in a long time, it may affect the quality of goods, making quality of goods declined, the company does not comply with the contract, partners will not continue to contract again, this will also cause huge losses for the company both in terms of finance and prestige.  Conversely, if the clearance work is done quickly or on time, the company will successfully implement the contract, the company works effectively will bring prestige and profits for the company, avoiding be serious losses to the company.  Therefore the position of imports customs clearance operations for the import of goods of  the company should be focused. The process of customs clearance of imported goods in the import business of the company. Nguyễn Thị Diệu My – IB2012B Page 18 Internship Report  All kinds of goods being transported across national borders to imports or exports must make customs procedures. Customs procedures as a tool for behavior management buy sold under the laws of the State to prevent acts of smuggling, the trade violations against individuals, organizations implementing foreign trade activities.  The customs procedures include the following major steps:  Declarations and customs filing. Person declared the customs duty is responsible for: 1- Declaration and payment of customs declarations submit and present documents of the customs dossier. In case of implementation of electronic customs procedures, the custom declaration declared and sent through customs dossier data processing system's electronic Customs Branch. 2- Customs declarations made on the customs declaration form prescribed by the Ministry of Finance. 3- The custom declaration are obliged to complete, accurate, clear and commodity code name, unit, quantity, quality, origin, unit price, the customs value, interest and taxes other criteria specified in the customs declaration; to determine the nature of tax and other levies payable state budget and take responsibility before law for the declared contents. 4- Deadline for registration customs declaration is made in accordance with Clause 1, Clause 2 of Article 18 of the Customs Act. For imported goods, the customs declaration was made before or within 30 days from the date the goods to the gate. Date goods to the gate is the date stamped on the customs authorities stamped on the goods declaration (cargo manifest) in the transport profile entry or the date on the declaration means of o o o o transport through the door or import books to monitor vehicles. Customs records for imported goods trade basically consists of: Votes received customs declarations or customs declaration cards remotely. Customs declarations of imported goods: 02 originals. Declaration of the value of imports (depending on each case). Commodity sales contract or papers of equivalent legal value to the contract or entrusted import contract (in case of import consignment): 01 copy. o Commercial invoice: 01 original. o Bill of lading: 01 photocopy of the original or a copy of the original copy with the word, the word surrendered. o The detailed list of goods for shipment consists of various kinds or heterogeneous packaging: 01 original or the equivalent value such as the telegraph, facsimile, telex, message data ... Nguyễn Thị Diệu My – IB2012B Page 19 Internship Report o License of the State agency competent for goods imported must be licensed under the provisions of the law: 01 original and other document prescribed by law for each particular item. For ARMEPHACO Company: medical equipment company that imported goods must present the import license medical equipment by the Ministry of Health. o Paper registration state inspection on quality of goods or inspection exemption notices State on goods quality issued by the competent State for the import and export of goods subject to State control water quality of 01 original. o The paper copy of the head of the company or the person authorized by the head certificates, signs, stamps and takes responsibility before law for the legality of these documents.  To produce goods. In case goods are actual inspection, the customs declaration is tasked to take goods and means of transport to the location specified. Goods must be arranged orderly, convenient for actual inspection of the customs authorities. After bringing the goods to the location specified, the clearance procedures shall have contact with customs officers at the stage of inspection to conduct inspection of actual goods. After inspecting finished goods, goods inspection personnel will carry forward the declaration to the customs officers in charge of calculating the tax. After calculating the tax, customs officials will return the declaration to enterprises in parts customs declarations to customs clearance for goods carried. In case the goods are not the actual inspection, the customs declaration may proceed to withdraw customs declarations for customs clearance of goods.  Pay taxes and customs fees. The company is obliged to pay the tax and the full implementation of other financial obligations as prescribed by law. After completion of all administrative and financial obligations, the company is the release of goods. In addition, enterprises must fully prepare the content and requirements to cater for postclearance checks by customs authorities.  Current situation of clearance of goods imported by ARMEPHACO Company  Active service of the complete declaration and import customs records of the company.  Origin of goods Most of the goods that the Army Medical Equipment and Pharmaceutical Company imported are from major markets such as the USA, Japan, and Korea and European Nguyễn Thị Diệu My – IB2012B Page 20
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