RESEARCH PROJECT
(BMBR5103)
FACTORS AFFECTING EXTENT OF COMPUTER USE
AT AGRIBANK BINH THUAN
STUDENT’S FULL NAME
: NGUYEN VAN VUONG
STUDENT ID
: CGS00018267
INTAKE
: MAY 2014
ADVISOR’S NAME & TITLE
: NGUYEN THE KHAI (DBA)
August 2015
Student: Nguyễn Văn Vương – MBAOUM0514 – K14C
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ADVISOR’S ASSESSMENT
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ADVISOR’S SIGNATURE
NGUYEN THE KHAI (DBA)
Student: Nguyễn Văn Vương – MBAOUM0514 – K14C
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ACKNOWLEDGMENTS
I am grateful to everyone who helped me on the way to expand
knowledge. When the country Vietnam wants to get along with friends on
around the world. I really appreciate the constant support and encouragement I
received from many people throughout the process.
I would like to first thank my advisor, Dr.NGUYEN THE KHAI, for
he tremendous help and support. I do not think that I would have been able to
complete this thesis without her belief in me, and he enormous support. My
gratitude is extended to my colleagues and coworkers at Agribank Bình Thuận,
who helped me with the collection of data for the research. I am also very
grateful for the time and information shared with me by all the employers
involved in the survey.
I very much appreciate the encouragement and support provided by all
the teacher and staff at the Open University Malaysia and Ho Chi Minh City
University of Technology. I also truly value the friendship and assistance by the
classmates of BMAOUM0514-K14C. Discussions and exchanges with them
have really helped improve my scientific thinking and research methodology.
Last but not the least, I would like to thank my family and friends who always
believed in me, and have been there for me throughout this process.
Once again, I thank very much to all.
Student : Nguyen Van Vuong
Student: Nguyễn Văn Vương – MBAOUM0514 – K14C
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CONTENTS
LIST OF TABLE ........................................................................................................ 7
ABSTRACT ......................................................................................................... 8
CHAPTER 1: INTRODUCTION ....................................................................... 10
I.INTRODUCTION OF AGRIBANK .................................................. 10
I.1 Over view of the Agribank .............................................................. 10
I.2 Services and brand name ................................................................. 12
I.3 Vission ............................................................................................ 13
I.3.1 Objective.............................................................................. 13
I.3.2 Market plan ......................................................................... 13
I.3.3 Customer orientation ............................................................ 13
I.3.4 Product orientation ............................................................... 13
I.3.5 Capacity plan ....................................................................... 14
I.4 Mission ........................................................................................... 14
I.5 The extent of computer use Agribank staff ...................................... 14
I.5.1 Agribank warranties that ...................................................... 15
I.6 Human resource manager system .................................................... 17
II. RESEARCH INTRODUCTION ...................................................... 18
II.1 Problem statement .......................................................................... 18
Student: Nguyễn Văn Vương – MBAOUM0514 – K14C
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II.2 Main construct ............................................................................... 19
II.3 Research objective ......................................................................... 20
II.4 Significance of research ................................................................. 20
II.5 Research questions ......................................................................... 20
CHARPTER 2: LITERATURE REVIEW ............................................................. 22
2.1 Extent of Computer Use.................................................................. 22
2.2 Job Demands and Decision Latitude ............................................... 24
2.3 Job Control, Cognitive Demand, and Production Responsibility ..... 25
2.4 Control and Complexity .................................................................. 27
2.5 Distributive and Procedural Justice ................................................. 32
CHARPTER 3: RESEARCH MODEL AND HYPOTHESES ............................... 33
3.1 Research model............................................................................... 33
3.1.1 Dependent Variables ........................................................... 34
3.1.2 Independent Variables ......................................................... 34
3.2 Constructs ....................................................................................... 34
3.3 Job Characteristics .......................................................................... 34
3.4 Organization justice ........................................................................ 37
3.5 Research Hypotheses ...................................................................... 39
3.5.1 Instruments .......................................................................... 41
3.5.2 Research Participants........................................................... 43
3.6 Procedure for Data Collection and Analyze .................................... 43
3.7 Data analysis................................................................................... 45
Student: Nguyễn Văn Vương – MBAOUM0514 – K14C
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CHARPTER 4: RESULTS ................................................................................. 46
4.1 Reliability statistic .......................................................................... 46
4.2 Descriptive statistic ......................................................................... 47
4.3 Correlation statistic ......................................................................... 48
4.4 Hypothesis Testing Result .............................................................. 50
4.4.1 Hypothesis 1 Testing Result ..................................................... 50
4.4.2 Hypothesis 2 Testing Result ..................................................... 51
4.4.3 Hypothesis 3 Testing Result ..................................................... 52
4.4.4 Hypothesis 4 Testing Result ..................................................... 53
CHARPTER 5: DISCUSSION AND CONCLUSIONS ..................................... 54
5.1 Discussion ..................................................................................... 54
5.2 Limitations of Research. ................................................................. 56
5.3 Conclusions .................................................................................... 57
REFERENCE ...................................................................................................... 58
APPENDIX
Appendix 1: Survey .............................................................................. 61
Appendix 2: Presentation ...................................................................... 71
Student: Nguyễn Văn Vương – MBAOUM0514 – K14C
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LIST OF TABLE AND FIGURE
*TABLE
Table 1: Results of the survey .............................................................................. 44
Table 2: Cronbach’s Alpha - Internal Consistency ................................................ 46
Table 3: Reliability statistics ................................................................................ 47
Table 4: Descriptive statistics ............................................................................... 48
Table 5: Correlations ............................................................................................ 49
Table 6: Model Summary (H1) ............................................................................. 50
Table 7: Coefficient a (H1) .................................................................................. 50
Table 8: Model Summary (H2) ............................................................................. 51
Table 9: Coefficient a (H2)................................................................................... 51
Table 10: Model Summary (H3) ........................................................................... 52
Table 11: Coefficient a (H3) ................................................................................. 52
Table 12: Model Summary (H4) .......................................................................... 53
Table 13: Coefficient a (H4) ................................................................................. 53
*FIGURE
Figue 1: Hypothesis Statistic ................................................................................ 11
Figue 2: Organizational Chart of Agribank Bình Thuận ........................................ 17
Figue 3: Hypothesized Research Model ................................................................ 33
Student: Nguyễn Văn Vương – MBAOUM0514 – K14C
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ABSTRACT
A
lmost every home, office, or school has a computer of some kind these
days. It may seems at first that having a computer brings only benefits,
but further consideration shows that it also has disadvantages.
Currently Agribank identify goals and orientation towards financial group strong banks, prestigious modern in the country, to exercise great influence
financial markets and world region. Agribank has therefore decided to deploy
Corebanking system, modernize the trading system and all 40,000 employees; 2,300
branches and transaction offices to perform work on the computer system.
The benefits and harms to the extent of using computers is not reasonable at
Agribank.
Benefits:
Computers can perform the payment transaction, calculate faster than
humans.
Computers can be used to perform the accounting of the transactions in a
way ensuring the accuracy of data put on is correct.
Computers can store a large amount of information. After the information is
saved, it can be retrieved when needed.
May order the computer to automatically perform complex tasks.
Computers reduce the volume of paperwork and labor, thereby reducing
costs.
Student: Nguyễn Văn Vương – MBAOUM0514 – K14C
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Harms:
When Agribank successfully program implemented modernization payments
system (Core Banking), the staff, tellers always working on computer work. This is
tool indispensable employee. However, the work for hours sitting side by a desktop
or laptop can lead to serious harm to health, but little who know coming.
Experts advise you not to sit too long in the computer one day, otherwise it
could lead to common diseases of civil office such as sitting computer too long in
one day makes you more susceptible to illnesses such as fatigue fatigue, headache,
eye pain, dizziness, back pain, shoulder, neck, hips, and legs are numb.
The staring into bright screen too long will affect the health of the eyes. It
creates tension, fatigue and even cause dry eyes.
That is why I have given project named Extent uses of Computer. Basic
purpose of this project is to explain extent uses of computer and to answer of some
question like on working typical working day how many hours do you spend seated
at and using computer and how many hours do you spend at work and what
percentage of your work time do you spend seated at and using the computer and
how you describe the degree to which you use the computer to carry out your job
functions? Project have to must fulfill these requirements and explain extent uses
and with its type of use.
Student: Nguyễn Văn Vương – MBAOUM0514 – K14C
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CHAPTER 1: INTRODUCTION
I would like to introduce a research about “Extent of Computer Use: Factors
affecting it in Vietnam Bank for Agriculture and Rural Development
(Agribank)”. With more than 40,000 employees, Agribank is the biggest bank in
Viet Nam in terms of fund resources, assets, number of staff, operating network and
customer base.
I. INTRODUCTION OF AGRIBANK
I.1 Over view of the Bank
Vietnam Bank for Agriculture and Rural Development
Abbreviation:
AGRIBANK
Head Office:
So2_Lang Ha_Ba Dinh_Hanoi
Establishment Date:
26/03/1988
Phone:
84 4383 13694
Fax:
844 383 13717 -383 13719
Webisete:
www.agribank.com.vn
Agribank was awarded many prizes: Top 10 largest firms Vietnam - VNR
500; Typical businesses ASEAN; brand ASEAN famous.
Student: Nguyễn Văn Vương – MBAOUM0514 – K14C
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Agribank’s Logo:
Agribank’s has over 27 years of excellent performance.
Agribank is Vietnam's largest bank in terms of capital, assets, personnel
staff, network operations and customer numbers. As of 31/12/2014, the leading
position of Agribank has been confirmed with in many ways:
- Total assets: 762 869 billion.
- Total capital: 690 191 billion.
- Capital: 29 605 billion.
- Total outstanding: over 605 324 billion.
- Network performance: nearly 2,300 branches and transaction offices
nationwide, Branch Cambodia.
- Staff: nearly 40,000 officers and staff.
Currently, Agribank are millions of customers are producers, tens of
thousands of enterprise customers.
Branches and transaction offices
Student: Nguyễn Văn Vương – MBAOUM0514 – K14C
Head Office
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Agribank's headquarters is located in Hanoi with 10-storey building. With
2300 branches and transaction offices in 63 provinces and cities across the country,
1 branch in Cambodia.
Headquartered Agribank has many sections and the parts to operate and support
all business activities of Agribank include: Board Member, Executive Board,
Supervisory Board and the Judicial Committee, the organizers of labor and wages,the
general planning, Finance and Accounting, the corporate clients, the clients individual,
the product development, marketing and propaganda, property management Center,
Center for prevention and treatment of risk, remittance service center, information
technology center.
I.2 Services and brand name
Services:
Agribank is the largest bank, led in
- Account services;
Vietnam's banking system capital, assets,
human
resources,
number
of
operation
network,
- Card services;
- Collection services;
clients.
Until
31/12/2014,
Agribank had total assets of 762 869
- Foreign exchange trading
billion; 29 605 billion VND charter capital;
services;
total liabilities 690 191 billion; 605 324
- Correspondent banking services;
billion of total loans; staff of almost 40,000
- Funding services (savings,
deposits, bonds, debentures);
employees; nearly 2,300 branches and
transaction offices, branches Cambodia;
Student: Nguyễn Văn Vương – MBAOUM0514 – K14C
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- Loan services (short, medium
agency relationships with 1,000 banks in
and long term);
100 countries and territories.
- Guarantee services;
Agribank is also the leading bank in
Vietnam to receive and deploy foreign
- LC negotiation services;
projects, especially projects of the World
- International payment services;
Bank (WB), Asian Development Bank
- Remittance services;
(ADB),
- Factoring services;
Development France (AFD), European
the
Agency
for
International
Investment Bank (EIB) ... Agribank assume
- Other services
the role of Chairman of the Association of
Rural and Agricultural Credit Asia- Pacific
(APRACA) tenure from 2008 to 2010.
I.3 Vision: Typical businesses ASEAN; Brand ASEAN famous.
As a modern bank in Vietnam, develop safety - efficiency - sustainable,
competitive and international economic integration.
I.3.1 Objective:
As a modern bank in Vietnam, develop safety -
efficiency - sustainable, competitive and international economic integration.
I.3.2 Market plan: Investment priorities for the agriculture sectors, the
small and medium-sized enterprises with outstanding loans to this sector was over
70% / total loans and 30% other.
I.3.3 Customer orientation: Brands & Chain product and services
I.3.4 Product orientation:
Loan, Mobilizing, Card and Services
Student: Nguyễn Văn Vương – MBAOUM0514 – K14C
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I.3.5 Capacity plan: To continue to maintain its position as the leading
bank provides products and services to utilities, modern high quality to meet the
needs of many customers, and increase revenues outside of Credit, Agribank
constantly episode Mid innovation thrives banking technology to modernization
direction.
Agribank determined perseverance and goal orientation towards Financial
Group - Banks strong, reputable modern in the country, to exercise great influence
financial markets and world region.
I.4 Mission: “Agribank bring prospering to customers”
Largest commercial banks, plays a key role, the pillars for the country's
economy, particularly for agriculture, farmers and rural areas; important mission to
lead the market; take the lead in strictly abide by and implement the monetary
policy, capital investment in the economy, contributing to economic development Vietnam society.
I.5 The extent of computer use Agribank staff
According to scientific research institutes California (USA), on the computer
more than 5 hours / day makes sense, resistance to disease, and cardiovascular
activity have been reduced at least 10%.
According to the actual testing of the California Institute of scientific
research on 100 people working on the computer shows that even if they had eat
nourishing food in the fresh food supplements and most healthy food, the skin of
Student: Nguyễn Văn Vương – MBAOUM0514 – K14C
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these people still have signs of raw black, shriveled, lifeless than that of other
people.
With the results of scientific research on. Department of Labour Invalids and
Social Affairs of Binh Thuan and Agribank have regulations encouraging the use of
computers in the work and payment transaction at bank as follows:
When working on a computer from two hours / day, you stand up and go
back to the muscle, joint mobilization, resting the eyes toward the space with cool
blue (look at the trees are best) will help the eyes more comfortable.
Design workbench so that your eyes shall look down slightly (about 10
degrees) while using computers (monitors set below eye level).
Extent of computer use of employees Agribank Binh Thuan from 8 hour to
10 hour in 1 days work.
Relax between hours, from 45 to 60 minutes if using a computer for long
periods.
I.5.1 Agribank warranties that
Malicious support costs while using a computer.
Allow compensatory leave and allow for travel.
Equipped with LCD screen.
Health and safety at work
Working hours,
Remuneration.
Student: Nguyễn Văn Vương – MBAOUM0514 – K14C
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In addition, Agribank encourage its employees in the spirit of learning
research and development expertise, operations and control the use of computers
reasonable to ensure health. This is to ensure that everyone has a safe working
environment and an equal to professional training so that each employee can
maintain and develop their skills.
Student: Nguyễn Văn Vương – MBAOUM0514 – K14C
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I.6 Human resource manager system
Figure 2: Organizational Chart of Agribank Bình Thuận(Source:
http://www.agribankbinhthuan.com.vn/.)
Student: Nguyễn Văn Vương – MBAOUM0514 – K14C
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II. RESEARCH INTRODUCTION
II.1 Problem statement
The use of multiple computers at work has contributed to promote productive
activities in many fields, especially office administrative work. But until the 1990s,
studies worldwide show that the use of computers is related to some health
problems like syndrome Musculoskeletal Disorders (RLCXK), vision disorders,
skin and affect the fetus.
With ever growing society as at present, the smart technology products are
no longer strangers to young children, especially computers. Yet there are many
who do not understand the harm of computers for small children when they are use
excessive the parental control. It can cause health affects so many, so invite you to
refer to the article below for the harm to the child using the computer too much like
(increased risk of obesity, injury to eye, restricted the development of thinking,
which reduces their ability to communicate with the society, etc.)
According to the conclusions of scientists at the University of Chiba (Japan)
launched after conducting monitoring 25,000 office workers within three years.
They were asked to list the physical and mental illness were suffering such as
headaches, back pain, depression, anxiety and sleeplessness. Compare answers with
time in front of the participant's screen test, the authors found that: - There is a
significant relationship between the duration of computer use and physical
ailments. - The incidence of mental illness and sleep disorders was also higher in
those who sit in computer front over 5 hours. This does not depend on the type of
Student: Nguyễn Văn Vương – MBAOUM0514 – K14C
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computer, screen size and ambient conditions. Research published in the Journal of
the American Medical Technology latest issue.
On the basis of what has been stated above is the reason for the author to
choose research topics: "Measuring the extent of using computers at Agribank Binh
Thuan". Research project to find out the factors that influence the health situation of
employee Agribank Binh Thuan in phase modernize the banking sector to make too
many transactions on the computer. Thereby, help the leaders of Agribank grasp the
reality of the health situation and the workload of staff at his bank is managing, and
especially to measure the extent of using computers of employees in the business
operations of Agribank. From then easily build strategies and policies for salaries,
bonuses, allowances correspondence between the leaders and the trade union
organizations concerned, support, encourage staff together to build a strong
Agribank Binh Thuan during integration.
II.2 Main construct
With the overall goal mentioned above, thesis toward the following specific
objectives:
1. Identify the components affect the extent of using computers too much.
2. Construct components measured to use computers.
3. Propose research model to measure how computer use affects the health of
staff and the operations of the bank.
4. Hypothesis testing studies on the relationship between the level of
computer use and its affect on employee health and operational status of the bank.
Student: Nguyễn Văn Vương – MBAOUM0514 – K14C
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5. Based on results of analysis, offering suggestions and solutions necessary
for the leaders and the development of Agribank Binh Thuan.
II.3 Research objective
Study subjects are current staffs at Agribank Binh Thuan. This study will be
officially implemented at Agribank branch in Binh Thuan, address 02-04 Trung
trac - Phan Thiet - Binh Thuan. Duration of the study is conducted from 6/2015 to
8/2015 month.
II.4 Significance of research
This research will help Directors, managers staff understand and are more
aware of the importance of extent of computer use of employee at Agribank Binh
Thuan. That is the most important factor to show attention and care to physical
life, the spirit of officers and employees of agribank.
From then build strategies and policies for salaries, bonuses, allowances
correspondence between the leaders and the trade union organizations concerned,
support, encourage staff together to build Agribank Binh Thuan increasingly
stronger in the future.
II.5 Research questions
Thesis will focus on the content of replies, the following research questions:
1. What are the components that make up the extent of use at Agribank
computer Binh Thuan? And What are the most important components affecting the
health and operational status of the Bank?
Student: Nguyễn Văn Vương – MBAOUM0514 – K14C
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