Tài liệu Research about antisocial behaviors at dat xanh group

RESEARCH PROJECT (BMBR5103) RESEARCH ABOUT ANTISOCIAL BEHAVIORS AT DAT XANH GROUP STUDENT’S FULL NAME : TRAN VAN DUC STUDENT ID : CGS 00018245 INTAKE : MAY 2014 ADVISOR’S NAME & TITLE: NGUYEN THE KHAI (DBA) Ho Chi Minh City, August 2015 ADVISOR’S ASSESSMENT …………………………………………………………………………………………………………………………………………………….. …………………………………………………………………………………………………………………………………………………….. …………………………………………………………………………………………………………………………………………………….. …………………………………………………………………………………………………………………………………………………….. …………………………………………………………………………………………………………………………………………………….. …………………………………………………………………………………………………………………………………………………….. …………………………………………………………………………………………………………………………………………………….. …………………………………………………………………………………………………………………………………………………….. …………………………………………………………………………………………………………………………………………………….. …………………………………………………………………………………………………………………………………………………….. …………………………………………………………………………………………………………………………………………………….. …………………………………………………………………………………………………………………………………………………….. …………………………………………………………………………………………………………………………………………………….. …………………………………………………………………………………………………………………………………………………….. …………………………………………………………………………………………………………………………………………………….. Advisor’s signature NGUYEN THE KHAI (DBA) Business Research Methods ACKNOWLEDGMENTS This thesis cannot be completed without the encouragement and guidance and support of many individuals and organizations. First, I would like to sincerely thank the lecturers of Hutech University, especially the Master program OUM, has dedicated teaching guide I completed modules in the program MBA. Through that helped me get those reviews knowledge, experience required to perform this thesis. I would like to express respect and gratitude to Dr. Nguyen The Khai, my guide lecturer. During the past years, I have dedicated guidance, instructions, guide me perform thesis. These reviews, reviews of teacher, especially the suggestions toward solving problems throughout the research process, is really invaluable lesson for me not only for the implementation of this thesis but also in work and life his present. I would like to express sincere thanks to leadership and my peers has always encouraging and enabling me to complete the thesis. Finally, I would like to send hearts to my family. Through the last time, family is always encouragement and inspirational for me to complete the thesis. Once again, I thank very much to all Tran Van Duc Student Student: Tran Van Duc (CGS 00018245) Page 1 Business Research Methods CONTENTS ACKNOWLEDGMENTS .......................................................................................................... 1 ABSTRACT................................................................................................................................ 7 CHAPTER I: INTRODUCTION................................................................................................ 8 I. INTRODUCTION OF DXG' GROUP .................................................................................. 8 1.1. Over view of the company ................................................................................................... 8 1.2. Products and brand name ...................................................................................................11 1.3. Business Objectives ...........................................................................................................12 1.4. HR policies of DXG: .........................................................................................................13 1.5. Organizational Structure ....................................................................................................15 II. RESEARCH INTRODUCTION ..........................................................................................15 2.1 Problem statement...............................................................................................................15 2.2 Main construct ....................................................................................................................17 2.3 Research objectives.............................................................................................................18 2.4. Research questions .............................................................................................................18 2.5. Research scope ...................................................................................................................18 2.6. Significance of research .....................................................................................................19 2.7. Limitation of research ........................................................................................................19 CHARPTER II: LITERATURE REVIEW...............................................................................20 I. THE ESSENCEOF BEHAVIOR AGGRESSION ................................................................20 1.1 Around the concept of aggression ......................................................................................20 1.2 The aggressive behavior: ....................................................................................................20 1.3 Classification of behavior of aggression: ............................................................................21 II. THE APPROACHES VIEWS OF AGGRESION: ..............................................................22 2.1 Theory instinct of aggression:...........................................................................................23 Student: Tran Van Duc (CGS 00018245) Page 2 Business Research Methods 2.2 Theories drive of aggression: ............................................................................................23 2.3 Theory behavior of aggression: ..........................................................................................24 2.4 Social learning Theory on aggression: ................................................................................24 III. A FEW OF FACTORS CAUSING ANTISOCIAL BEHAVIOR COMPANY.................24 3.1 Working tension ..................................................................................................................24 3.2 Work-family conflict ..........................................................................................................24 3.3 Job Stress: ...........................................................................................................................25 3.4 Job overload: .......................................................................................................................25 IV THE STUDIES RELATED ANTISOCIAL BEHAVIORS ................................................27 4.1 Feelings of anger related to confront acts .........................................................................27 4.2 Frustration leads to aggression ...........................................................................................28 4.3 Repressed anger will ruin the body.....................................................................................30 4.4 Guns and aggressive behavior ............................................................................................31 4.5 Reduce aggressive behavior................................................................................................32 CHARPTER III: RESEARCH MODEL AND HYPOTHESES ..............................................34 I. RESEARCH MODEL ............................................................................................................34 1.1 Dependent Variables: ........................................................................................................34 1.2 Independent Variables: .......................................................................................................34 1.3 Constructs ...........................................................................................................................35 II. RESEARCH HYPOTHESES ..............................................................................................35 2.1. Work tension ......................................................................................................................35 2.2. Job overload .......................................................................................................................36 2.3. Job stress ............................................................................................................................36 2.4. Work-family conflict .........................................................................................................37 III. RESEARCH DESIGN ........................................................................................................37 Student: Tran Van Duc (CGS 00018245) Page 3 Business Research Methods 3.1 Work tension .......................................................................................................................37 3.2 Job overload .........................................................................................................................39 3.3 Job stress ..............................................................................................................................40 3.4 Work-Family conflict .........................................................................................................43 3.5 Antisocial behaviour ...........................................................................................................44 IV. DATA COLLECTION PROGRESS ..................................................................................45 CHARPTER IV: ANALYSIS AND RESULT .........................................................................47 I. CRONBACH’S ALPHA .......................................................................................................47 1.1 Cronbach’s Alpha standard applied ....................................................................................47 1.2 Cronbach’s Alpha of constructs ..........................................................................................47 II. DESCRIPTIVE STATISTICS .............................................................................................49 III. REGRESION INFORMATION .........................................................................................50 IV. HYPOTHESIS TESTING ..................................................................................................51 4.1 Hypothesis proposed (H1) ..................................................................................................51 4.2 Hypothesis proposed (H2) ..................................................................................................52 4.3 Hypothesis proposed (H3) ..................................................................................................53 4.4 Hypothesis proposed (H4) ................................................................................................55 CHARPTER V: DISCUSSION AND CONCLUSIONS .........................................................57 I. DISCUSSION AND CONCLUSIONS .................................................................................57 II. LIMITATION OF RESEARCH ..........................................................................................58 REFERENCE............................................................................................................................59 APPENDIX 1 ............................................................................................................................63 Appendix 2: Presentation ..........................................................................................................71 Student: Tran Van Duc (CGS 00018245) Page 4 Business Research Methods TABLE Table 1: Work Tension .............................................................................................................39 Table 2: Job Overload ...............................................................................................................40 Table 3: Job Stress ....................................................................................................................43 Table 4:Work-Family Conflict .................................................................................................44 Table 5: Antisocial Behavior ....................................................................................................45 Table 6: Time table for data collection progress ......................................................................46 Table 7: Cronbach’s Alpha - Internal Consistency ...................................................................47 Table 8 : Case Processing Summary.........................................................................................48 Table 9: Reliability Statistics ....................................................................................................48 Table 10: Cronbach’s Alpha of all Variables ...........................................................................48 Table 11: Item-Total Statistics ..................................................................................................49 Table 12: Descriptive Statistics ................................................................................................50 Table 13: Variables Entered/Removed ....................................................................................50 Table 14: Model summary ........................................................................................................50 Table 15: Coefficients ...............................................................................................................51 Table16: Model summary of H1 ...............................................................................................52 Table 17: Coefficients of H1 ....................................................................................................52 Table 18: Model summary of H2 ..............................................................................................53 Table19: Coefficients of H2 .....................................................................................................53 Table 20: Model summary of H3 ..............................................................................................54 Table 21: Coefficients of H3 ...................................................................................................54 Table 22: Model summary of H4 ..............................................................................................55 Table 23: Coefficients of H4 ....................................................................................................55 Table 24: Hypothesis result ......................................................................................................56 Student: Tran Van Duc (CGS 00018245) Page 5 Business Research Methods FIGURE & LIST OF ABBREVIATIONS Figure1: Organizational Structure of DXG......................................................................... 15 Figure 2: Research model ..................................................................................................... 34 LIST OF ABBREVIATIONS CEO Chief Executive Officer DXG Dat Xanh group HCM Ho Chi Minh city VND Viet Nam currency JB Job overload WT Work tension JS Job stress AB Antisocial behavior WK Work-family conflict SPSS Statistical Package for Social Science WTO World Trade Organization TPP Trans-Pacific Strategic Economic Partnership Agreement Student: Tran Van Duc (CGS 00018245) Page 6 Business Research Methods ABSTRACT This purpose of this research is way to find the factors influence to the antisocial behaviors in the work of the employees working at DXG. This research was conducted by quantitative method with source data is surveys that it issued by offline to 390 employees of DXG to collect the ideas and comments of employees about antisocial behaviors. Next, the result of these surveys shall be statistically analyzed by SPSS – Statistical analysis software. Hypotheses used this research includes five constructs: one dependent variable (Antisocial Behavior) and four independent variable (work tension, job overload, work-family behavior, job stress). I hope the study results will be a source of reference for all levels of DXG leader in developing business policies and HR. Building business policy and good working environment employees will mitigate the impact aggressive action for the company and increase work efficiency, the competitiveness of companies in the real estate market in Vietnam. Key words in this research: Antisocial Behavior, work tension, job overload, workfamily behavior, job stress and DXG. Student: Tran Van Duc (CGS 00018245) Page 7 Business Research Methods CHAPTER I: INTRODUCTION I am pleased to introduce a study on "Antisocial Behavior: Factors affecting the antisocial behaviors in the work of the employees at Dat Xanh Group (Group DXG) ". I. INTRODUCTION OF DXG' GROUP 1.1. Over view of the company DXG was established in 2003 with initial charter capital of 0.8 billion VND and 10 employees. This time, DXG specializes in brokerage activities for real estate projects. With strategic vision, acumen, DXG has created a sales process completely new, innovative marketing methods, breakthroughs. The DXG distribution projects are large resonate. The focus of the sales companies are attracting hundreds of customers to participate, creating a powerful effect on the market. DXG gradually dominate and take over the role of marketing and distribution of real estate projects has been the strength of foreign companies. DXG is one of the pioneers in the problem of information transparency of real estate products. The entire process of project implementation, sales processes, are closely monitored. Human resources with knowledge and enthusiasm continually improving expertise in special training courses. DXG is hundreds counselor Real Estate Professionals always serve our customers and offering thoughtful advice for effective investment. The title "Prize gold sales and the real estate trading floors of the Year 2009" by the Association of Real Estate Vietnam authentication attests to the efforts of DXG. Model, business methods of scientific, creative, respected reputation, product quality, meet customer needs and the market, social DXG has been recognized as a business unit estate the leading prestige. Student: Tran Van Duc (CGS 00018245) Page 8 Business Research Methods Sales of the company continued to grow at a high rate, averaging over 200% / year continuous growth and stable even during the financial crisis in 2007 so far. 2009 and 2010, DXG has contributed to revitalizing the real estate market area of Dong Nai, Binh Duong, Ho Chi Minh City with a series of projects that DXG as an investor and investment cooperation was announced as : Phuoc Hung, Hoang Gia, Green Valley, Giang Dien, Dai Phuoc Lotus, Phu Gia Hung, Sunview Apartment, The Morning Star Plaza ... Profit before tax of hundreds of billion, up almost 6 times more than in 2008. Currently, the company DXG Real Estate has a strong distribution system in Vietnam. DXG distribution system constantly spread throughout the provinces with nearly 20 branches, subsidiaries, associated companies, joint ventures, operating in all areas of real estate transactions vibrant. Customer database of companies is increasing. Currently, the company has a database of over 1,000.000 potential clients and more than 100,000 patrons. With its strong distribution system and rich data source, DXG has supported partners to reach customers most effectively. With solid experience in distribution, management and development of real estate projects, professional staff - talent with the potential increase in finance ... DXG officially expanded into the field Investment projects in 2007. A series of large-scale project has an area of hundreds of hectares with investment of up to thousands of billion due DXG ownership and investment cooperation such as Suoi Son urban area, area Urban Services - Tourism - Eco Giang Dien Urban Area Green Valley, The Morning Star Plaza, Phu Gia Hung Apartment, Apartment Sunview ... customers warmly received by the prestige and quality of products Is. In addition to the projects already completed, DXG currently being implemented nearly 20 projects in strategic locations, in the big cities and the potential provinces and cities nationwide as: Arisen, TNT, Minh Hung, Tien Phuoc, Thu Duc, District 9 (HCM), Student: Tran Van Duc (CGS 00018245) Page 9 Business Research Methods Pacific Riverside, Hung Phuoc and Phuoc, Royal ... (Binh Duong), Park Apartments - luxury villa DXG (Vung Tau), the project urban area in Nhon Trach and Long Thanh Bien Hoa, Trang Bom (Dong Nai), residential investment complex of Chan May - Lang Co in Thua Thien Hue .... Looking ahead, DXG continues to expand geographical areas, investment forms, links with partners, providing real estate products to meet the diverse needs time to settle and investment needs of customers. Investment activity will be the key business strategies of DXG in the near future. The link, expand cooperative relationships with financial institutions, banks ... as well as an element to be placed on top of the business strategy of the Group DXG. Through this orientation, Green Earth'd venture, association ... with all these partners have the same development strategy based on sustainable cooperation. DXG is now a strategic partner of major financial institutions such as FPT Capital, TPBank ... On 22/12/2009 stock DXG with code officially listed on Ho Chi Minh Stock Exchange brought the company into a public company DXG. This is an important milestone in the development strategy DXG become a strong group in the market Real Estate Vietnam and beyond the world. Over 10 years of development, so far total business capital of DXG reached 1,000 billion with over 1,500 employees and 20 subsidiaries and associates. expected by 2017 DXG will become conglomerate, took Property sector as central axis lifting totaling 3.500 billion and 2,500 employees. Currently, DXG ongoing partnerships expand the international distribution channel expansion into Southeast Asia to seize new business opportunities in the trend of globalization. To respond promptly demanding environment of international business, and strategy to expand the scope of activities, ongoing DXG deploy a comprehensive program of human resource development, infrastructure finance ... All activities of the company have been computerized using modern software including business Student: Tran Van Duc (CGS 00018245) Page 10 Business Research Methods software and manage online real estate, ERP software enables optimized management enterprise business process management system in accordance with international standards ... With modern software, specifically, the operator can control the operation of the whole system, make decisions quickly, The most accurate, customers can trade DXG products immediately while at home, at work, in cafes ... or anywhere worldwide. In an effort overall, DXG is implementing its commitment to customers and partners - to the DXG customers, our partners will surely get satisfaction. Do not stop at the success, DXG continues to move forward and promote the value of the whole system offers Vietnam to accomplish goals and conquer new heights. Head office of the company is located at: 27 Dinh Bo Linh street, ward24, Binh Thanh District, HCM city. Phone: 08. 6252 5252 Fax: 08. 6285 3896 Email:[email protected] Website: www.datxanh.com.vn Logo: 1.2. Products and brand name DXG activity areas of abundant: from trading in real estate, investment and development of real estate projects, commercial centers, offices for rent, hotels, restaurants, distribution and marketing projects Investment Real Estate to finance, securities brokerage ... The company has developed 16 real estate projects with thousands of apartments and townhouses sold. Student: Tran Van Duc (CGS 00018245) Page 11 Business Research Methods DXG products very diverse group suitable for all investors from low income to high. Timely capture the government's policy on housing, the company has focused on developing strong housing segment for lower income people and are supported 30.000 billion loan package. DXG product group customers appreciate such projects Sunview, Phu Gia Hung Apartment, The Morning Star, 4S Riverside Linh Dong ... 1.3. Business Objectives  Vision Becoming a multi-industry group, the majority owner, the leading multinational in Vietnam and the region.  Mission DXG works to provide quality products and best commercial services, create added value for customers, benefits for investors and shareholders. Constantly improve the standard of living for employees to deliver value for shareholders benefit, contribute positively to the community, contributing to the socio-economic development of the country.  Core values DXG is a provider of real estate solutions prestige with quality products, bring the maximum peace of mind for customers and partners.  Business Philosophy Always understanding, build confidence and preserve credibility with customers, partners and shareholders Constant innovation to best meet the needs of customers Student: Tran Van Duc (CGS 00018245) Page 12 Business Research Methods Transparent information timely, share success with customers, partners and shareholders 1.4. HR policies of DXG:  Training and development Training and development is the motto of Dat Xanh to create talents and skillful managers. On the first days at Dat Xanh, you will attend a training course in integration conducted by the leaders of the Group. Besides, the Group also have advanced courses in professional skills periodically run in Vietnam and overseas in order to improve the expertise of the staff and train subsequent managers.  Young - Dynamic Working Environment We constantly improve the working environment, working conditions, to bring as much comfort as possible to Dat Xanh staff. When you come to Dat Xanh, you will be surprised at a young, dynamic, enthusiastic, confident and sociable and friendly staff.  Raise and bonus Raise: Salary increase will be considered every 6 months. The level of increase depends on the employee’s performance over the last 6 months. Bonus: 13th month bonus is always highest compared to other real estate companies; employees also receive monthly and irregular bonuses for good performance. There are also bonuses on public holidays: New Year's Day, Independence Day, September 2, etc.  Welfare beyond salary: Student: Tran Van Duc (CGS 00018245) Page 13 Business Research Methods In addition to income from wages, employees also receive the following benefits, incentives and gifts: Gifts on Lunar New Year's; Mid-Autumn Festival; Gifts for female staff on March 8 and October 10; gifts for employees’ children on June 1, (1 to 15 years old regardless of number of children). In addition, employees also receive allowance for lunch, parking and, depending on an employee’s rank, additional allowance for phonecard, cellphone, business trip, traveling. In order to stabilize employees’ life, work and their long-term commitment to the Group. Welfare policy is meant to ensure worthy and harmonious benefits according to the empoyees’ contribution to the Group. Housing support: Prices for houses of the Group can be reduced by 15% compared to market prices. Employees need to pay only 50% of the value of the house in advance under construction progress, the remaining 50% may be paid by installments within 5 years from the day on which the house is received without any interest. Giving houses: For employees who have many achievements and long-term commitment to the Group. Bonus shares to employees: For employees have many achievements and long-term commitment to the Group. Free sports services are weekly provided for employees. Sports competitions are usually held in order for the staff to play and improve their health.  Tourism: Domestic and overseas tours: 1-2 times / year, depending on the time of the Group's business.  Share with social responsibility: Kindness to everyone in the community and noble from the virtue of a human being, thus employees are Student: Tran Van Duc (CGS 00018245) Page 14 Business Research Methods encouraged to become a participate in social activities of this modern society to create more happiness for those who are miserable around us. This precious virtue is appreciated by Dat Xanh and is one of the values that we want to find in each and every member of Dat Xanh Great family. 1.5. Organizational Structure Figure1: Organizational Structure of DXG II. RESEARCH INTRODUCTION 2.1 Problem statement Student: Tran Van Duc (CGS 00018245) Page 15 Business Research Methods In the era of economic integration as today, with increasingly rapid growth of the society and the economy, employees facing work intensity increasing and growing pressure. Especially the business staff. They are under pressure from many sides, from work, from above, from clients, from the market ... The things that make them feel tired, tense, and no longer interested in the job anymore, even with the aggressive behavior of companies affected negatively on the effectiveness of work. A job brings excitement to the staff; a dynamic time work, environment, friendliness and comfort have a huge impact on work efficiency as well as the creativity of employees. Moreover, it affects the level of long-term commitment, the dedication of staff to the organization. In recent years, the real estate industry faces many difficulties. The real estate company to fierce competition for survival and development. To be competitive companies to continuously improve service quality, innovation and development of products, new services to meet the increasing needs of the society. With long-term development orientation of the Corporation and Construction Services Real Estate DXG (abbreviated as DXG) is becoming a real estate company (construction, real estate trading, exchanges ...) Leading in Vietnam, DXG relentless search efforts, expand new customers, maintain and care for the old customers - that is the motivation for the introduction of Sales. Effective work of business employees are evaluated based on the business results or sales. Usually to meet requirements, every month they have to reach 100% of allocated quotas. If they do not meet criteria in three consecutive months, they will face the risk of transfer of business or laid off. In the difficult economic situation at present, in order to survive the company must cut costs assume the maximum of which cannot fail to mention the cuts or restructuring personnel. Because of these reasons that sales force always have a lot of pressure on sales as well as anxiety about employment. Student: Tran Van Duc (CGS 00018245) Page 16 Business Research Methods According to reports, the internal affairs of DXG recently, the number of sales staff leave or transfer of work is increasing. One of the main reasons that led to the break was due to stress, not too big under pressure at work. The frequent personnel changes, continuous significant impact to business results of the company by the company to costly recruitment and retraining. Additionally, a business department staff who quit stick, long history of working with the company, manage a client system is not small, so when they leave easily lead to loss of customers, affect the business performance of the company. Currently, there have been studies on the situation of aggression at work (often used under the antisocial behaviors buzzword) of business but staff specific to the company employees are not a lot of real estate and especially in DXG is not there. For these reasons, all research is done in the hope DXG can find out the causes leading to aggression in the office business staff so that may make comments to Improve reduce working efficiency of employees. 2.2 Main construct Research consists of 5 chapters: Chapter 1: Overview of the study Chapter 2: The theory of antisocial behavior at work. This chapter presents the theoretical background and previous studies. Chapter 3: Building the model and assumptions This chapter shows how to build the model and the model assumptions of the author. Chapter 4: Design Research This chapter presents the research process, research methods and data processing methods in the analysis of the author. Student: Tran Van Duc (CGS 00018245) Page 17 Business Research Methods This program of research results, assess the factors affecting, verify the model proposed. Chapter 5: Discussion and Recommendations 2.3 Research objectives  Identify the factors causing aggression in the work of the business staff.  Determination of the effects of the aggression on the job.  The end result of this study is to provide information to be able to take advantage or avoiding adverse factors or advantages in jobs that were caused by antisocial behaviours. 2.4. Research questions 1) How does the aggression affect the work of the sales force? 2) How does Effect of the aggression affect business results? 3) What is the strategic impact for the company in making the HR policy? 2.5. Research scope The scope of research is for the entire employees at DXG, includes: General Director, Vice General Directors, managers, subordinate and employees working at DXG; it does not include: Chairman, Board of Directors, Shareholder, Supervisory Board, and employees are under probation period or in maturity leave. The survey scope is within the territory of Vietnam, which includes 390 employees of DXG. Contents of this research are only including factors influencing to Antisocial Behavior at DXG; it does not have intention of re-structuring, changing and replacing the employees. This survey was conducted from 15 Jul to 15 Aug 2015. Student: Tran Van Duc (CGS 00018245) Page 18