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atthe earliestopportuni1l.
Gontents
lntroduction
to loglistics
72
*O"t*
servicesLogisticsacronyms
Productranges
3PLproviders
Value-added
services
I
20
28
53
I
I
I
I
I
I
Settingthescene
fobsin togistics
Regularactivities
Sellingservices
Explaining
onlineservices
Inventory
managcmentand
procurement
Inventory
management
Continuous
replenishment
Jobadvertisements
Thepassive
Givingandaskingfor opinions
Making
suggestions
Agreeing
Modesaf
transprt
Transport
andhandtingequipment
Containertypes
Typesofgoods
Adjectives
Makingcomparisons
Describing
features
PlanninE!and
a]langing
transport
Transport
options
Measurements
Quotations
Makingenquiries
andrequests
Advisingandofferingalternatives
Numbers,
dimensions,
andweight
Shippingl€loods
Markings
Loading
Adviceof shipment
Shippinginstructions
Explaining
howto do something
Prepositions
problems
Tatking
aboutshipping
Warehousing
and stofage
Handlingequipment
Warehouseareas
lYareftousingtoday
Thepassive
with modals
Tatking
aboutimprovements
Describing
a process
Documentation
andfinance
DocumenG
in fureigntnde
lmportinstructions
Paymentmethods
Apotogizing
by anduntil
payments
Handling
Deating
withmistakes
*g
69
7t
73
82
88
97
92
94
jobs
Describing
Talking
aboutregular
activities
lestyourseff!
Partner Files
Answe*key
Transcripts
Ueefulphrasesandvocahlary
Glossary of acronyms and abireviations
l-Zword list
Weigms aBd meaaures qDnversion chart
About the book
Englishfor Logisticshasbeendeveloped
for peoplewhoworkin the
specifically
logistics
industry
andwhoneedEnglish
with
to communicate
in a varietyof situations
partners.
youwiththetargetvocabulary
colleagues,
clients,
andbusiness
lt supplies
andcommonly
usedexpressions
thatareessentiaI
to communication
whetheryouwork
for a shipping
agent,a customs
broker,or a freightforwarder.
Englishfor loglstirs coversa rangeof subjectsassociated
with the logisticsindustry.
positions
Learners
in management-leveI
wiltfindtheirneedscatered
for,justas much
and
asthosein warehousing
or administration.
Unitsfromthe bookworkindependently
participants.
Engllsh
canbeselected
accordingto
the needsandinterests
of the course
forLogistic is alsoidealforself-study.
Eachunitbeginswitha Startar,whichconsists
of a shortexercise
ora quizand
servesasan introduction
to thetopicofthe unit.Practical
exercises,
listening
extracts,
industry-specific
textsaswellas photosandil[ustrations
helpyouto acquirekey
giveyoutheopportunity
Realistic
role-plays
vocabulary
andexpressions.
to put atlyou
intopractice.
havelearned
Eachunitcloseswithan Outputactivity,
an articlerelated
questions
Finatly
to thetopicof the unitfotlowedby
for reflection
anddiscussion.
the
bookfinishes
up witha funquizto Testyourself!on
someof thefactsandfigures
discussed
overthe previous
eightunits.
TheiluttiR0ll containsallthe Listenirgextractsfromthe book.Thesecanbe ptayed
throughtheaudioplayeronyourcomputer,
CDplayer.In order
or througha conventional
give
yourself
to
extralisteningpractice,
listento it in yourcar.TheInteractiveexercises
let you reviewyourlearningby doingUsefulphrases,VocabularyandCommunlcatlon
exercises
on yourcomputer.
Thiswill be particularly
if you areusingthe book
valuable
for self-study.
ln the appendixof fnglis} for Logistitsyouwill find the Partnerfiles for the rote-plays
andtheAns*erkay so thatyou cancheckyourownanswers
if you areworkingalone.
Thereare also Tran*ripts of the listeningextracts,an A-Z word list, and a list of
Usefulphrasesandvotabulary.
Finatly,
we haveinctudeda Glossaryofacronymsand
abbreviationsand a Welghtsand measuresconversionchart; these can be used as
handyreferences
at work.
ls
lntroduction to logistics
Makea list of al[ the different areasof logistlcsyou canthink of by completingthe diagram
helow.
I
Fivepeoplegivetheir definition ol logistics.Conrpletetlre sentencesusing the wordsf rom
the box.
provide. storage. supportr distribution. deliveryo maintenance
z
3
4
5
Logisticsmeansthat you manage
the procurement
and movement
of goodsandthe
of inventorv.
lt meansthe
of the goodsthe customer
needsat the righttime,in the
rightplace,and of the rightquatity.
is this:it's to plan,organize,
My definition
of logistics
and manageoperations
that
services
andgoods.
- that'sthe purchasing,
Logistics
maintenance,
and reotacement
of
material
andstaff.
is the ptanning
Logistics
and
of operations
suchas warehousing,
procurement,
inventory,
transport,
s uppty,and
AUDIO
,',it't
4:.1
Listento the racardinga*d checkyour' answ er5.
Introduction
to logistics
6 | UNIT1
:
2
Gompletethe foltowing table using the words from ejxerciseI
Noun
storage
distribution
l6
,
itomaintain
transoortation
''-'.:'
purchasing
8i
3
with the correctformof the wordsfromthe table.
ilow completethe sentences
7
2
?
4
6
4
ln my iob I oversee
the
of vehiclesand machinery.
parcelsand packages
Dotheyalso
on Sundays?
boughtin the
Goodsarenormally
department.
We
a z4-hourdeliveryservice.
goodsby road.
Thiscompany
only
We
all ourgoodsin the warehouse.
iiatch the definitions(a-f) with thewords(r-6) betow.
r
carrier
z
freightforwarder
3
supplier
4
haulagecontractor/haulier
5
6
courier
consignee
n
n
n
n
T
l
UNIT1
b
c
d
e
f
Introduction
to logistics| 7
goodsby road
whichcarries
company
personor firm namedin a freightcontractto whomgoodshavebeenshippedor turnedoverfor
care
companythat specializes
in the speedyand securedeliveryof sma[[goodsand packages
companythat transportsor conveysgoods
partsor services
company
whichsupplies
to anothercompany;
alsocalledvendor
personor business
that arranges
documentation
andtravelfacilitiesfor companies
dispatching
goodsto customers
AUDIO
a
3
5
Listento threepeopledescribing
theiriobsin togistics:a warehouse
manager,
a freight
forwarder,anda shippingoperationsmanager.lllatcheachiob to the correctperson.
5
l{ow tisten again and completethe sentences.
Personr
1 My job is to
the transport
of goodseitherby sea,air,road,or rail.
partof thejob is
z An important
requests
withcustomer
aboutthe most
suitablemodeof transport.
goodshippingrateswithshippinglines
alsoinclude
3 My responsibilities
andtransport
companies.
customs
clearance
on behatfof my clients.
4l
Personz
5 InmyjobI haveto
thatthe cargois not damaged
onboardthe shipor
whileloadingor unloading.
customers
6l
on shippingratesand preparequotationsfor our salesoffice.
Person3
with departments
suchas transportand
7 Anotherpartof my job is to
production.
8 Apartfromthat, I
thatvehicles,
machines,
andanyotherkindof
equipment
aremaintained
to a highlevet.
Introductionto togistics
8 | UNIT1
:
7
I
Thentisten
ilatch theverbs(r-a) with the activities(a-h) to makephrasesfromthe recordings.
againto checkif necessary.
T
r
book
z
consolidate
3
deal
4
keep
5
6
make
7
8
check
take care
a
b
c
d
e
f
g
h
underonebil[of lading
a numberof shipments
bookingreservations
are maintained
that healthand safetystandards
moderncomputersystems
spaceon a ship,train,lorry,or plane
whereto put them in the warehouse
an eyeon the budget
with all the necessary
documentation
use
tr
T
T
I
n
T
TI
Work with a partner to descrtbetwo different jobs. The phrases in the bor wilt help you.
Li
Questions
Whatdo you do?
What'syour line of work?
Whatdoesyour iob involve?
Descrlbingjobs
I work for a major shipping compqny.
I work in the regionol depot.
Describingresponsibilities
I'm responsiblefor ...
ln my job I have to ...
My job involves...
Remember...
You workfor or of a company.
You work in an area or a department.
Youare responsiblefor or in chargeof something.
Herearesomeusefulverbsfor describing
keyjob responsibilities:
to advise
to prepare
to train
to manoge
to estimate
to monitor
to carryout
to oversee
to provide or supply
to ensure
to review
to liaise with
to orgonize
PartnerA til€ or, p. 7r
PartnerB Fileo9, p.7z
UNIT1
9
Introduction
to logistics| 9
verbswithwordsfromthe boxthat havethesamemeanlng.
Replace
the underlined
''
.:
:. .,,,..:,':.,,:,'r:1,].],,,.,,...,..
:: :. l
.. . .:i,,,,'.,r,,:::,::,1ili:]::ll.:,,1:l,l
provide. train . organize. ensure. informabout . check
r
z
3
4
5
6
Wesupplvsoftwarefor the carindustry.
I oftenadviseclientson the mostsuitabletransportmethod.
arriveon schedule.
In my job I haveto makesurethat passengers
goods.
incoming
My job is to supervise
of goods.
| alsoplanthetransport
| instructstaff.
1O Comptetethe form with your own job detaits.Usecompletesentencesand expressionsfrom
this unit.
Jobprofile:
Company:
I worK
for
Jobtitte:
Mainresponsibilities:
3-5 keyactivities:
ACT IVIT IES
T A I K I l { G A B OUTREGUL AR
whatwe normalty
do,
WhentatkingaboutgeneraIfactsand describing
we usethe presentsimple.lt is oftenusedwith wordsthat sayhow
oftensomethinghappens,e.g.usually,often,always,sometimes,every,
statements:
and negative
etc.We usethe verbdo to makequestions
I workfor on internationallogisticscompany.
He usuollyspendsa lot of time with his customers.
Do you ship goods to Asia?
He doesn'twork in the Europeanoffice.
10
J\l- 1
Intro du ctioto
n Lo eis t ic s
11 put thewordsin theright order.Usethecorrectformof theverb.
1
2
3
4
5
6
an exceltent
service
/ provide/ delivery
/ my company.
you/ how much/ handleI cargo/ peryear?
to othercountries
products.
/ not ship/ we / chemical
responsible
for/ be/ the warehouse
manager
andmachinery.
I alsolvehicles
parts
to foreigncompanies
car
this
vendor
suppty
?
/
/
/
usually
/ arrange
/ for companies
/ a freightforwarder
/ documentation.
1 2 Workwith a partner.Followthe stepsbelowto practisethis diatogue.
A AskB whathe/shedoes.
B Respond.
TetlA whereyouwork.
give
yousomedetailsaboutthe job.
A AskB to
job.
B TettA aboutyourmainjob activities.
ThenaskA abouthis/her
job
your
A Respond.
Describe
activities.
1J
Completethe crcsswordpuzzlewith wordsfrom this unit.
Across
4 Anotherword for freight.
5 Whatyou storein the warehouse.
6 Workcloselytogether
withsomebody.
Down
r Anotherword for organize.
z To giveinformation
aboutthe price.
3 Anotherword for supervise.
5 Sendgoods.
tr
T
T
T
UNIT1
Introduction
to logistics| 11
Readthis article and answerthe questions.
CHINA'S BOOMINGEXPORTBUSINESS
China'seconomyis developing
at a rapidpacewith double-digit
growthratesin exportbusiness
and an expectedincreaseof40 per
cent by 2O7O.Withan estimated
tradevolumeof nearly2 trillionUS
dollarsin 20O6,Chinahandles
morecargothan anyothercountry
in the world.Giventhesegrowth
rates,it is not surprisingthat the
Chineselogisticssectorincreased
by morethan 12 percent lastyear.
In orderto supportthe booming
industry,the government
is
currentlyinvestingmassivelyin
the country'sinfrastructure.
Over
the nextfew years,the Chinese
government
wantsto improveand
extendthe existingroadand railway
networksas wellas maritime
harboursand airoorts.
Fortransportlogistics,Shanghaiis one of the mostattractivelocationsin China.lt
is the secondlargestcityin the countryand hasgoodlinksto the most important
industrialregions.AndShanghaiis also a modernandwelcominghostfor visitors
andbusinesspeoplefromChinaandaroundthe world.
1
Doyou knowanyothercountries
withconsiderable
exportgrowthrates?
play
Howdoeslogistics an important
rotein a country's
economy?
industryin yourcountry?
Whatdo you knowaboutthe logistics
L2l
Logistics services
Logisticsuseslots of acronyms.Howmanydo you know?Testyourself by writing theseonesout.
r
FCL
z
3PL
3
HGV
4DC
5
LCL
6
EDI
7
VAS
8
RFID
9
lS0
ro GPS
ilatch the words(r-8) with theirdefinitions (a-h) betow.
1
transshipment
z
break-bulk
3
cross-docking
4
orderpicking
5
6
reversetogistics
7
8
a
b
c
d
e
f
g
h
tracking
andtracing
warehousing
collection
n
T
T
u
T
I
l
n
directflow of goodsfromreceiptat warehouse
to shipping,bypassing
storage
goodsor of reusable
collecting
and handling
of usedor damaged
transitequipment
loadinggoodsfromonemeansof carriage
ontoanother
setecting
andassembling
itemsfromstockfor shipments
packinggoodsin small,separable
units
pickingup goodsat a namedplace
receiving
andstoringgoods
locating
itemsin transit
UNIT2
2
Logistics
services| 13
r anduseyourdictionary(if necessary)
thetabte.
Lookat thesewordsfromexercise
to complete
Verb
7
receive
equipment
2
3
Noun
carry
4
assembly
5
location
AUDIO
tr\
t:r
3
presenting
theirservices.
Complete
thetabte.
Listento threelogisticsproviders
specializesin
transportmodeused
Providerr (GFTGtobalCarrier)
Provider
z (HomeTexInternational)
Provider3 (CargoExpress)
4
Listento the recordingagalnand completethe sentences.
. fleetof vehicles. air carriersr transportcompanies
providerr 5[ippin$,lines;
o documentation
with a freightvolumeof 6oo,ooo
Weareoneof the wortd'sleading
peryear.
containers
zWecanofferourcuStomerscompetitiverateSwithattmajor-.
we canensurefast,safedeliveryof yourconsignments.
3 Witha modern
r
8
5
4
:.
0ur services
includeorderpicking,packing,
distribution,
and handling
of alltransport
5
6
CargoExpress
is Asia'sleading
Wework ctoselvwith
of air freightservices.
aroundthe worldfor the fastestdelivervavailabte.
Complete
thesentences
with wordsfromthe box.
5
happy o provide. range . specialize. major . ensureo customized
r
Asa
3
As a specialist
in hometextites,
we canofferourclients
services
to meet
theirneeds.
Ourteamwi[[be
your order.
to assistyou in all mattersregarding
youwithtailor-made
Wecan
your
solutions
for
airtransport
requirements.
We ctoselyco-operate
with air carriersaroundthe worldand canofferour customers
a wide
of flexibleand cost-effective
services.
non-vessel
operating
commoncarrier,
we canofferour customers
competitive
rateswith all maiorshippinglines.
zWe
in solutions
for full container
toads(FCL)
and lessthancontainer
consolidated
loads(LCL).
4
5
6
l{ow listen and check your answets.
youRcompAly'sloosrrg: sERvtc_Es
sELuNG
ro rHEcusromER _
Whendescribing
a company's
services
or portfolio,we oftenusethe fottowingexpressions:
Wecan offer you a wide range of ...
Wecan provide (you with) customized/tailor-made
logisticssolutionsfor ...
Wespecializein ...
As a specialistfor/in ... we can ...
With our many years of experience...
Wehave experienceand expertisein providing ...
you ...
Ourteam will be happyto handle/assist
With our dedicatedteom of logisticsexpertswe can ...
O
I
i
Complete
the list withyourowncompany's
services.
Thenpresentit to yourpartnerusing
phrasesfrom this unit.
1
z
3
4
7
rangeof products
or services
in
specialist
experience
extraservicesfor customers
Presentthecompany's
seryiceg
to yourpartner.llse phrasesfromthis unit.
Parln€r A
Partner B
F;te 02, p.7x
Fite to, p.72
UNiT2
I
Logistics
servicesl r s
Readthe foilowing text from a logistics companymagazineabout newtrends in third-party
logistics.Thenlabel the paragraphswith the correctheadingsfrom the list.
. Changing
Today'sroleof major,providers
logisticsrequirements
for manufacturers
r 3PLin the past . Newchattenges
in logistics
for 3PL . Change
conceprs
Recent
trendsin 3P[
Untila fewyearsago,companies
used
to outsourceonlypartsof theirlogistics
operations
to providers
specializing
in services
suchas distribution
or
warehousing.
A singlecompany
sometimes
hadseveraIthird-party[ogisticsproviders
(rPLs).
Theglobatization
of tradeandincreasing
however,hasled to
demandfor services,
a drasticshiftin logisticsconceptsand
management
withan impacton both
producers
and logisticsproviders.
As far as manufacturers
areconcerned.
logistics
management
hasbecome
a lot
morecomplex.By now,manyof themhave
learnedthat outsourcing
singlesegments
to differentprovidershasnot reallymade
theirlogisticsoperationsmoreefficient.
Thatis why theyare lookingfor providers
who canprovidea higherlevelof service
andmorecomprehensive
supplychain
solutions.
For3PLsall overthe world,requirements
keepgettingmoredemanding
with
askingfor a widerrangeof
customers
logisticssolutions.Apartfromthat,
logisticsproviderstodayarefacingan
increasingty
toughand highlycompetitive
market.In recentyears,growingpressure
in profit
on priceshasled to a decrease
for
margins.
In orderto compensate
providers
many
this,
third-party
logistics
now offervalue-added
for their
services
Due
fierce
in the
customers. to
competition
3PLmarket,however,expertspredictthat
playerswitt be
onlythe big international
ableto work profitablyin the future.
Thebig gtobatplayers,
alsocaltedsuperprovide
can
their
customers
with
3PLs,
comprehensive
supplychainor end-to-end
solutions.
Theseservices
usuallyinclude
forwarding,
transportation,
consolidation,
warehousing,
customs
brokerage,
and
distribution,
as wellas a rangeof valueaddedservices.
16 | UNIT2
9
Logisticsservices
l{owsaywhich of thesestatementsare true E or fabeE.
r
In the past,companies
usedto outsource
onlysegments
of theirlogistics
operations.
z
Manufacturers
foundout that outsourcing
to 3PLprovidersis not efficient.
3
In the pastfewyearsmany3PLprovidershaveincreased
theirprofitmargins.
4
morecomplex
Customers
todayaredemanding
logistics
solutions.
5
providecomprehensive
problems.
Super-3PLs
solutions
to logistics
n
n
n
n
n
1O matctrthewords(r-6) fromthetextwith thecorrectdetinition(a-f).
11
n
r
outsourcing
z
comprehensive
3
consolidation
4
requirements
5
6
demand
a
b
c
d
e
f
including
a widerangeof services
detailsof whatis expected
and needed
providers
contracting
functions
out to third-party
goodsor services
the needfor particular
companies
tryingto se[[thesameor similarproducts
to customers
the grouping
of smallshipments
intoonecontainer
competition
T
I
n
n
n
Lookatthethreewebsiteadvertisementsforvalue-addedservices.Thencomptetethetable.
en 6
a .&f
MaxwellExpressLogistics
Warehousing
isjustoneof theintegrated
logistics
we provide.
Herearesome
services
value-added
we canoffer:
services
Pickand pack
Literature
fulfilment
Returnsprocessing
Creditprocessing
...and muchmore!
*9-"9-9***
@' &
t
SichuanInternationalLogistics
Ourlogisticsteamat SichuanInternational
Logistics
hasthe experience
and expertise
to
provideour customers
with value-added
services
that complement
theirbasicwarehouse
ooerations.
Ourservices
include:
Kitting
Packaging
services
packing
Import/export
cargocustomsclearance
Export
and crating
UNIT2
*qe9*__"-.
*-.-__
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